Safe gaming

On LeoVegas Responsible Gaming

Gaming should be a source of joy, not stress. LeoVegas is always committed to giving you a healthy and safe gaming experience.

Safe environment Setting Personal Limits 24/7 Support
Healthy Gaming Indicators
Gaming as Entertainment95%
Playing within a set budget88%
For fun, not for winnings92%
Staying Within Your Limits90%

* A snapshot of healthy gaming habits among LeoVegas members

Responsible Gaming What is it and why does it matter?

Gaming is a popular form of entertainment. But when entertainment becomes habit, and habit turns into addiction — that is when problems begin. LeoVegasWe believe every player should know their limits and enjoy gaming within them.

Responsible gaming means you control the game — not the other way around. You have full control over your time, money, and emotions. leovegas provides all the tools and support you need to stay in control.

Online gaming is growing fast in Bangladesh. Without the right awareness, however, it can become harmful. That is why LeoVegas does more than offer games — it promotes a culture of healthy, responsible gaming.

Keep in Mind: There is no guarantee you will recover money lost through gaming. Always play with an amount you can afford to lose without it affecting your daily life. That is leovegasThe core message of responsible gaming at

LeoVegas's commitment: We want gaming to stay fun. Your happiness and mental wellbeing matter more to us than any profit.

Core Principles of Healthy Gaming

Stick to Your Time Limits

Set aside a specific amount of time each day for gaming.

Set Your Budget First

Set a maximum spending limit before you start playing.

Play for Fun

Play for entertainment, not to win.

Take a Break

Regular breaks keep your mind fresh.

Keep in Mind: Chasing losses by playing more is the most dangerous habit of all. Stop and take a break.

Your Safety tools

LeoVegas puts you in full control of your gaming experience.

Deposit limit

Set your own daily, weekly, or monthly deposit limit in BDT. Once set, it takes effect immediately.

Session Time Limit

Set a time limit for how long you play in a single session. Once the time is up, the system will automatically log you out.

Loss limit

Once you reach a set loss amount, you will be unable to continue playing. This limit protects your finances.

Reality Check

You will be reminded at regular intervals of how long you have been playing and how much you have spent.

Temporary Break

Take a voluntary break of anywhere from 24 hours to 6 weeks. You will not be able to log in to your account during this period.

Self-Exclusion

For a long-term break, you can close your account for anywhere from 6 months to 5 years. You will not receive any promotions during this period.

How do I set limits? Log in to your LeoVegas account → "Account Settings" → "Responsible Gaming" → set your preferred limits.

Problem Warning Signs Recognise

If you notice the signs below, it may mean gaming is getting out of your control. Catching it early makes it much easier to address.

1
Attempting to Recover Lost Money

Trying to win back losses by playing just a little more? That is a serious warning sign.

2
Neglecting family or work

Gaming is affecting your time with family, your work, or your studies.

3
Playing in Secret

You are hiding your gaming from family or friends, or lying about it.

4
Spending Beyond Your Limits

You are spending beyond your set budget, or even borrowing money to play.

5
Unable to Take a Break

You are unable to stop playing or take a break, and feel restless when you cannot play.

Yourself Check

Reflect honestly on the questions below. If you answer "yes" to most of them, please seek help.

Have you ever played longer than you planned?
Happens Occasionally
Happens Frequently
Never — I always stick to my time
How Do You Feel After a Loss?
I Accept the Loss and Will Do Better Next Time
I Get Frustrated, But I Can Stop
I want to keep playing to win back my losses

Caution: If you feel gaming is affecting your life — do not wait, reach out to our support team today. Asking for help takes courage.

Immediate support

Get in touch with the LeoVegas responsible gaming team:

Live Chat — Instant Response
LeoVegas Responsible Gaming Commitment

We stand by you not just in words, but through real, meaningful action.

Age Verification System

Leovegas follows a strict age verification process. No one under the age of 18 can create an account under any circumstances.

Gaming behaviour monitoring

Our system automatically detects problematic gaming patterns and proactively steps in to help.

Awareness Information

Responsible gaming tips and information are regularly shared before and during gaming sessions.

Protection for the family

Family members can also raise concerns about someone's account on leovegas. We handle all such matters with complete confidentiality.

No credit

LeoVegas never allows playing on credit. You can only play with funds you have deposited. This keeps your financial risk in check.

24/7 Expert Support

For any responsible gaming queries, our specialist team is available around the clock to help.

Frequently FAQ

Find answers to the most frequently asked questions about responsible gaming right here.

Important information
  • Setting a limit is completely free.
  • Reducing a limit takes effect immediately.
  • Increasing a limit requires a 24-hour waiting period.
  • Once self-exclusion begins, it cannot be reversed.
  • Our support team assists you with complete confidentiality.

Lowering your deposit limit takes effect immediately. However, if you wish to increase your limit, the change will take effect 24 hours after the request. This delay is intentional — to prevent impulsive decisions in the heat of the moment.

Self-exclusion completely closes your account for a set period. You will not be able to log in or make deposits. Bonus and promotional emails will also be stopped. The exclusion cannot be cancelled before the period ends.

Yes, they can. If a family member or someone close to you believes your gaming is becoming a problem, they are welcome to contact our support team. We will assess the situation with complete confidentiality.

The first step is acknowledging that there is a problem. Then activate self-exclusion on leovegas. Talk to your family and friends. If needed, seek advice from a mental health professional. Our support team is ready to point you in the right direction.

If a deposit or time limit is in place, standard bonuses are still generally available, but must be used within those limits. During self-exclusion, no bonus or promotional messages will be sent.
Entertainment The Right Way Play

Gaming on LeoVegas is about more than just winning — it's an entertainment experience. Play within safe limits and keep it enjoyable.

Safe & trusted Benefits of Setting Limits Gaming for Fun
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